Warranty and Shipping InformationJayDonaldson2019-11-06T22:40:38+00:00
Warranty and Shipping Information
This warranty only applies to the original owner of a VoltaCycles Electric Bike. This warranty is expressly limited to the replacement of defective parts at the sole discretion of VoltaCycles Electric Bikes. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the VoltaCycles facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). VoltaCycles will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to VoltaCycles Team at email@example.com within a reasonable amount of time (3 days) after shipment arrival. In no event shall VoltaCycles be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Every Electric Bike sold by www.voltacycles.com is covered under our manufacturer’s limited time all-inclusive warranty for the original owner against defects in material or workmanship, including all individual components as follows:
A).2-Year Limited Warranty :
VoltaCycles’s bicycle components including frame, forks, stem, handlebar, headset, seat post, bottom bracket, crank set and pedals are warranted to be free from manufacturer defects in materials and/or workmanship for a 2 years period from the date of original purchase.
B). 1-Year Limited Warranty:
Electric Bikes / Bikes and components including derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, rims, wheel hub, freewheel and cassette, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase.
Electric Bikes Lithium ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for 1 year (12 months) period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
C). No Warranty:
Please note that gears and accessories are excluded in this warranty policy but included in our return policy.
What Will We Do?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner a replacement product if the product can not be repaired after a reasonable number of tries as determined by VoltaCycles Team.
What Will We Not Do?
VoltaCycles will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third-party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component.
VoltaCycles will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service. For more information,please check our return policy.
All claims to this warranty must be made through VoltaCycles. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through VoltaCycles within one year of initial purchase. Warranty claims may be submitted to firstname.lastname@example.org.
Shipping Damage Claims:
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 30 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to a VoltaCycles’ customer service representative at email@example.com.
Credit Card Chargebacks:
If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved.
Shipping Timeline and Rates
Shipping typically takes 7-10 days. We ship for a flat fee of $75 in the United States – rates are subject to change without notice.